Overheard at a bank (the dreadful KCB):
Customer: Could you give me a KCB pen?
KCB employee: I don’t have pens sir.
Customer: But you work here, could you get me one?
KCB employee: I’m sorry that isn’t in my job description..
What the hell is going on here? Not in your job description? Please. it’s called customer care, honey. See, it doesn’t matter what is in your job description – when dealing with a customer your job description is to make him/her happy! Sheesh. If I was the employee’s superior I’d seriously consider firing her. On the spot.
Customer care people, customer care.