Safaricom FUD Strategy

FUD means Fear, Uncertainty and Doubt.

Safaricom’s new CEO, Bob Collymore was on the news the other day furious at Airtel for their new price cuts. His main point was that these prices were not sustainable and may lead to the collapse of the mobile phone industry in Kenya. Mr. Collymore went as far as saying that the government would lose revenue because Safaricom would not make as much of a profit as in recent years.

A day later, Dr. Ndemo (the permanent secretary) was reported by the Daily Nation saying that the mobile phone price wars may even lead to the failure of the implementation of the new constitution in Kenya. The talk in town now is that the government may place a lower limit on mobile call rates i.e. akina Airtel will not be able to offer cheaper rates to us any more.

Okay….what the hell is going on here? Kenyans have been looking forward to cheaper call rates for years yet when they finally come the government wants to stop them?

It is true that the government will lose huge amounts of revenue from Safaricom’s reduced profits but is it really right or fair to change the rules so that Safaricom’s high profits are maintained at the expense of its competitors?

Such a move by the government would be VERY wrong and would set a very bad precedent in Kenya. This is why:

  1. Airtel is a business that has chosen a certain strategy to tackle the Kenyan market. They have chosen to incur losses now so that they can profit later. This is also called “making an investment”. It is not proper for the government to stop them from doing so.
  2. Any change of rules would serve to protect Safaricom from the competition. This is unfair at the very least. Every business should be responsible for its own survival.
  3. The money that we the consumers save by paying less on calls does not suddenly disappear into thin air – we will still use it within Kenyan borders and the government WILL earn tax revenues on almost everything else that we spend that money on.
  4. Cheaper communication costs very often (in other countries) lead to a more robust economy.

Let’s hope that the government does the right thing.

254 – A DukaPress Theme

254 DukaPress Theme

254 DukaPress Theme


We’re pleased to announce the release of our third DukaPress theme, the 254 DukaPress theme. This is a WordPress theme for use in your DukaPress powered shop.

Theme Features

  • Clean and minimal layout
  • Drop-down menu support
  • 2-column layout and widget-ready sidebar
  • Support for WordPress 3.0 custom menus
  • Styled to work elegantly with DukaPress

View the live Demo
Download For Free

Basically, this is a free shop ‘design’ (for those who have no idea what a theme is) that you can use to make your DukaPress online shop look good. Enjoy.

The Best ISP in Kenya

A good and reliable Internet connection is pretty much essential these days. You need it for all sorts of things, including the ability to make real money online. Unfortunately, the state of ISPs (Internet Service Providers) in Kenya is very nearly pathetic. After some readers asked us to recommend good ISPs, we realised that we could not actually recommend anyone without giving a caveat. How sad, eh? So we decided to do some research and establish the truth about which company may actually be the best ISP in Kenya.


Our admittedly very limited research focused on the so called ‘big’ names:

Why did we do this?
Well, almost everyone we talked to felt that the ISP state in Kenya is just not right. Very few if any of the Kenyan ISPs do things right and the customer is at their complete mercy. It should be the other way round – they should be at our complete mercy.

This is our own little contribution towards that future. We hope to publish updates in the future as and when the situation changes. Please note that our review was limited to residential internet access and not the so called “corporate internet”. Many ISPs are totally different depending on what type of customer you are. Sigh.

The Best ISP
Unfortunately, and sadly, we did not find any one company that we could call “the bast”. Some seem very good, but all have painful problems associated with them. Sad tu sana, eh?

1. GOOD ISPs
A. Safaricom
It may come as quite the shock but currently Safaricom seems to be the among the best overall ISPs in the country. Safaricom offers internet via mobile modems, WiMAX, and fibre. Overall, people speak very well of Safaricom.

The Good:

  1. Very fast Internet
  2. Fairly stable and rarely goes down

The Bad:

  1. When things go wrong, the customer often does not know who to cotnact for support – and the Safaricom customer care line rarely goes through. However, Safaricom seem to genuinely care about improving their customer care.
  2. Safaricom is expensive.

B. Airtel
Airtel is another company whose reputation is mainly good. They currently offer internet via mobile modems.

The good:

  1. They are affordable
  2. Their service is mostly reliable

The bad:

  1. Speed is really slow, sometimes becoming pathetic (i.e. the region of about 6Kbps or lower)

C. Access Kenya
Many people who deal with Access Kenya are quite happy. However there are some people who would highly recommend against them.

The good:

  1. Fairly stable service
  2. Fairly ok customer service

The bad:

  1. It is a bit pricey
  2. Relatively low speeds
  3. It feels like it is an ISP that is slowly fading away to the competition as far as residential customers are concerned.

2. BAD ISPs
These are ISPs that we would not recommend for anyone, unfortunately. Of course these companies do have happy customers so they must be good to them but you should engage with them with extreme caution.

A. Orange
Orange’s bad reputation comes fro their mistreatment of customers. Complaints range from:

  • In the past, they have changed their rates suddenly and unexpectedly and inexplicably
  • There have been reports that a customer’s bandwidth runs out faster than it should
  • Slow speeds
  • VERY poor support

B. KDN
KDN is famous for its extremely poor customer service. They seems to focus on serving corporate customers at the expense of residential customers. However, they are known for offering good services (for while) but when things start going wrong (they always do), they really get bad.

C. ZUKU
Personally I have been using Zuku at home for a while. In spite of this, I find it extremely hard to give a positive review of their service. Why? Because as a customer, Zuku will give you a special kind of pain: internet that is so shaky it disconnects every few minutes and extremely unhelpful, inaccessible and poor support. Dealing with Zuku sometimes feels like being scammed. Proceed with caution.

3. Other ISPs
We have no direct experience with the following, but their reputation seems to be good:

  1. Tangerine
  2. CallKey Networks

Conclusion
It is said that Internet services in Kenya can be one of two things, but not both:

  1. Reliable OR
  2. Affordable

The sad truth is that, at present, if you want an internet connection that is reliable, even enjoyable, you must pay premium rates.

What are your experiences with ISPs in Kenya?

We are NOT PayPal!

Just this week, we have gotten over a dozen people calling us asking if they are talking to PayPal.

We write a lot about PayPal on Like Chapaa because it is useful to our readers but we are not PayPal and we do not represent them in any way. Dear readers, we appreciate receiving your calls (and your business) but we feel that we need to clarify this and stop these calls as some people get quite rude.

If you are looking for PayPal, please visit: www.paypal.com.

Also, before you call us, make sure that you are calling the right persons. Just because you read about a Company X on a certain website it does not mean that that website represents that Company X.

Kenya Police Website Hacked, Twice!

In what is turning out to be a rather bizarre story, the Kenya Police website was “hacked” earlier this week. Nothing too extraordinary, right? (Unfortunately government sites have been hacked before). This is what the site looked like when hacked:

Kenya Police Site Hacked

Exhibit A (click for larger)


In a very short period of time, the site was recovered and everything seemed back to normal. It looked like our boys in blue indeed do have the capacity to fight cyber crime, on their own ‘turf’ no less.

Until today. The hacker broke in again and did this:

Kenya Police Site Hacked

Exhibit B (click for larger)


So, yeah. The Kenya police website was broken into. Twice. In a time-frame of a few days. It makes me wonder whether the boys in blue really do take cyber security seriously. This time the hacker even exposed the admin password for the Kenya Police website. It seems the Kenya Police have really pissed someone off.

As Rad from SkunkWorks put it, “Just goes to show that being hacked is not a web server issue. it is a SECURITY issue!”

Update 6/1/2011
It appears that the website was hacked multiple times by multiple people. Read about it here. Looks like our coppers don’t know a damn thing about security…

Interesting Kenyan Sites – Best of 2010

A while back, we started a small experiment where we’d write about cool Kenyan sites that we had come across. This experiment quickly got a life of its own and became a permanent weekly feature on Like Chapaa (thanks to all of you!).

Here are the 10 best sites that we covered in the year that was 2010:
(in no particular order)

  • GetH20 – A (serious) game which simulates the complexity of life in the slums, the scarcity of resources, how to deal with them and prevent escalation of conflict. More.
  • EasyFax – this is a website that provides virtual fax services, in Kenya! More.
  • Nairobi Swahili this is the website of one Oloo, a Swahili teacher in Nairobi. More.
  • Mara Enkipai a website of the Mara Enkipai Safari camp. More.
  • Zynde – helps you manage your money better. More.
  • Mukuru – allows you to quickly and easily send money to Kenyan mobile phones. More.
  • Zetu – made in the mould of www.groupon.com, offering deals whereby you can buy stuff at discounted prices. More.
  • GotIssuez – this is a place where you can rant and rate issues that affect you. More.
  • eManamaba – promises to make travel simple and hassle free. More.
  • BidhaaTele is a massive marketplace where you can find bidhaa tele to buy. More.

The Worst Offenders

Kenya Ministry of Education website FAIL

The Ministry of Education - click for larger image

  1. Zuqka – the lonely spam planet. More.
  2. The Kenya Revenue Authority – navigating it is like solving a puzzle. More.
  3. Miko Sonko – you’d expect better from THE Sonko. More.
  4. The Kenya Teachers’ Service Commission – nothing short of shameful. More.
  5. The Kenya Ministry of Education – does it even work? More.

What do you think of our list? Did we miss anything?

May you all have a lovely 2011! See you next year.

DukaPress in Swahili & Other Stories

DukaPress cart imageA little while ago, we released DukaPress 2.0 into the world. DukaPress version 2.0 is a long way from the first version of DukaPress that we created all the way back in July. A lot of things have changed since then and the experience of running DukaPress has been absolutely amazing.

First off, what is DukaPress? Well, DukaPress is an e-commerce platform i.e. it is a tool that you can use to build your own online shop. DukaPress natively includes features tailored to the local (Kenyan) scene (e.g. accepting payments by MPESA, ZAP, yu Cash, or even Orange Money). DukaPress is also free to use and love.

Perhaps the most incredible thing about DukaPress is that when we launched it, we were thinking that it would be mainly for Kenyans. As it turns out, very few Kenyans use DukaPress and it has instead been very well accepted by people from other countries. Does that say anything about us Kenyans?

We launched DukaPress nearly six month ago and since then:

  • DukaPress has been downloaded 5,904 times as of today.
  • DukaPress has grown from strength to strength by acquiring new features, mainly driven by feedback from people just like you
  • The latest version of DukaPress can be easily translated into any language. It comes with an included translation into Swahili by default. We are very proud of the Swahili translation, even though it feels more like Sheng.
  • Many, many beautiful sites have been built using DukaPress. Here are a few of those.
  • Perhaps most importantly, people seem to genuinely like DukaPress going by the nice encouraging emails that we receive. Thank you!

The very idea of creating DukaPress was born via our interaction with Like Chapaa readers just like you. We want to thank you for this. We want to thank everyone for helping us make DukaPress something that gives us much pride.

What does 2011 hold for DukaPress?

  1. In an effort to make DukaPress a more independent business unit, we setup a software shop where you can purchase specialized tools for DukaPress. We will continue to add more software to this shop.
  2. We have made and released two themes for DukaPress (called TwentyShop and Mwendo). In 2011, we shall release more of these and hopefully open up another shop that sells DukaPress Themes.
  3. We’re working with some partners – and we’ll probably be hiring web developers – to set up a business unit that deals only in support and customisation of DukaPress based sites. There seems to be some demand for this. Would you be interested in working for us?

As we continue the DukaPress journey, we want to thank you very much for all the support and well wishes. May God bless you and may you have an amazing 2011!