How Can You Do It?

Great article from Seth Godin on starting your own business:

JK asks,

“It’s like, how does anyone start their own business? How is it even possible? How do they deal with the crippling fear and harsh economic realities?”

Some people believe that if you have a good job, you shouldn’t start your own gig, because it’s foolish to give up a job you can’t easily replace.

And some people believe that if you don’t have a great job, it’s foolish to waste time (and the money you can ill afford to lose) starting something when you’d be a lot better off getting a great job or going to school until you do.

And both groups are missing the point.

The people who successfully start independent businesses (franchises, I think are a different thing) do it because we have no real choice in the matter. The voice in our heads won’t shut up until we discover if we’re right, if we can do it, if we can make something happen. This is an art, our art, and to leave it bottled up is a crime.

I guess the real question, JK, is, “How can you not do it?”

What do you think?

Will your business survive if something happens to you?

While we don’t like to think of it, there are always uncertainties in life that can come without warning. When these events occur, it is often very difficult to pay any attention to your business. Either you don’t have the time or it becomes the farthest thing from your mind.

When that does occur, will your business continue to run without you or is it completely dependent on you? If your answer is more of the former than the latter, it is more likely that you have already built or are on your way to building a successful Lazy Business.
Why is it Important?

The main reason is that you never know what’s going to happen to you from day to day.

  • You could have a family emergency that needs your complete attention
  • You could become injured or sick and not be able to work for a period of time
  • There could be some sort of catastrophe where you work or live and you won’t be able to get to work or do any work for several days

All of these things are completely out of your control and more often than, completely unpredictable on when they happen. You need to be prepared so that when they do happen, your business and your livelihood aren’t affected and you can focus on what needs your immediate attention.

An ancillary affect of being so prepared is that you can also be gone for no reason at all. You can take a week off of work at a moment’s notice or just not do any work for several days. Your business will still function without you to support that lifestyle. Now it may not continue to grow without your leadership and vision but that is a balance that you need to be comfortable with.

The important goal to focus on is that your business wouldn’t fall off the edge of a cliff with clients canceling their service or bills don’t get paid, etc.

What if You Freelance or the Main Cog in the Business?
If you are a freelancer, you have other problems. Freelancing is not a real business in the first place and you need to re-engineer what you do and how you work to make sure that you manage the business and are not the sole person responsible for service/product delivery.

What Needs to Be Done?
The short answer is . . . Everything!

Every business is different in what it sells and how it operates. But that doesn’t mean that there aren’t common functions of every business – accounting, service/product delivery, marketing, sales, general management, etc.

The fact is that each of these areas should be broken down and detailed in a manual with all the functions that need to be completed. And all of those activities should be delegated to someone else to do. These are tasks that need to be completed on a regular basis like setting up new clients or paying bills on a weekly basis. You should not be doing anything that you can get someone else to do – outsource it.

But there are a few things you should have procedures in place for so that they can be run without you. This is also a good checklist for those who want to automate their business:

  • Who is going to handle the accounting and handle the reconciliation of all the expenses and income?
  • Who is going to bill the clients, receive the payments, and process the payments?
  • Who is going to pay the bills on time?
  • How are the taxes going to get paid and any forms or legal documents get filed?
  • Who is going to manage the marketing campaigns – set them up, monitor them, and measure them?
  • Who will the prospects call or e-mail if they have any questions or would like to place an order?
  • Who will take the orders and get the information to deliver the product or service?
  • Who will handle product/service delivery and make sure that the client is set-up and receives what they ordered?
  • Who will handle client support? They will probably have questions or concerns and they need someone to talk to.

While they might not all be completely automated so that they can get completed without any assistance or initiation from you, you should be able to easily hand them over to someone else to complete. These are all things that you need to automate today so that you don’t have to worry about them tomorrow. And you’ll notice that once you do have them handed off, you will be able to focus more time and energy on growing a successful business. . . or you can just play some golf instead.

Want a FREE Online Shop?

The very first time that I got interested in making money online was around the time when I hit puberty. I was reading this magazine – sikumbuki jina – and there was this story of a woman with three kids who had quit her job to take care of her babies. Since she was home a lot, she started spending a lot of time on the Internet.

One day, she discovered a nice little website where she could set up an online shop for free. At the time, she had nothing to sell online but the idea stuck with her. Weeks later, she started a little duka selling hand-made jewelery (she made it herself at home). According to the magazine article, in a few months her little duka was making her twice the amount of money she used to make at her old job.

This story just spoke to me and I promised myself to one day make money online somehow. I later realized this dream through Like Chapaa and other online businesses that I am a part of.

How about you? Have you ever wanted to make money online? have you managed to do it?

Only you know the answers to that. Today, though, I am very pleased to announce our newest project! OurDuka.

What is OurDuka?
OurDuka is a site that enables you to start a simple online shop easily and for free.

Why are we doing this? because of public demand. Since we launched DukaPress, we got quite a lot of people telling us they love it but also telling us they have no idea how to get started – few people understand how to download it, upload it on a server, bla bla… A lot of you just want to “get a shop” without worrying about the technical details. Well, now you can do just that, just signup at OurDuka and you’re good to go! All 100% for free.

Do you have anything you think can sell online? Why don’t you get off your behind and try sell it? You have no excuses since we’re giving you a shop for free, ama?

The site right now is still a bit crude but as we engage with you, we hope to make it better as we go along. Hop on, make money, be happy! Don’t worry if you get little things here and there that seem out of place, we’re fixing that.

Why would you use OurDuka?

  1. You get a fully featured shop just like this one or this one or this one. Free.
  2. Our shop management software is used by over 3,473 people. Would that many people be wrong?
  3. You can very very easily accept money via PayPal, AlertPay, or even MPESA. We don’t charge any commissions.
  4. We are known for providing top-notch support so you will never ever be stranded.
  5. We will love you forever! Seriously.

How do we make money?
We feel that before we even try to make money from this project, we need to make sure that you make money from it. Therefore, right now, this thing is free. Completely. We’ll be experimenting with how to make money using this in the future (when we have 1,000 users, if we ever do :p).

So, well, the ball is in your court. If you ever wanted an online shop, now you can get one that is very powerful and easy to use, and free. Visit OurDuka and sign up ASAP.

Business Idea Generation in 5 Easy Steps

I read something interesting from Ramit Sethi:

The myth of the Perfect Idea takes two seemingly opposite forms.

  1. “Waaaah, I hate being broke, but I have no skills or ideas for making more money!” “My boss is such a @$#@* but there’s nothing else I can do.”
  2. “But I have a MILLION good ideas! Just don’t know where to start… website? iPhone apps (even though I don’t code)? Guitar lessons? Personal chef?”

Your idea is a lot less important than you think it is, and here’s why.

Your ideas are worthless.

The true value of your idea comes to life when you execute.

Have you ever heard anyone say “Man, if only I had been the one to come up with that Google idea… I’d be one of those billionaire guys by now!” Uh. Think again. Your idea is just meaningless thoughts until you can bring it to life with impeccable execution.

Likewise, even a highly IMPERFECT idea can yield profitable and satisfying results with great execution.

Read more about how to generate ideas in 5 easy steps.

Getting a mortgage as a freelancer

When I first started writing for money, I had big dreams. I figured if I could earn Ksh 300,000 a month, I could easily get a mortgage. I’d pay Ksh 100,000 a month and own my dream house in under 10 years. It seemed really viable. But everyone I told about my plans either raised an eye-brow or pulled a face-palm. One guy actually laughed out loud – and no, I’m not referring to text abbreviations.

I didn’t know why people reacted that way until I walked into a bank and read a mortgage leaflet. They have an awful lot of requirements, and they’re tailored more to salaried workers. I figured it’s easier to save up ten million and buy the house in cash. But by the time I save ten million, my house will cost much more than that.

I was talking to a business mentor, and he gave me a three-step plan on how to buy my dream house in five years. It might even work too.

  1. Identify the house you want to buy, and find out how much it costs. I found this awesome penthouse in my neighbourhood for 7.5 million. I’m sure it’s gone by now, but I’m setting the bar at 10, which seems okay.
  2. Find a bank that has good mortgage rates and open an account there. I have accounts in three different banks. One account is just for my credit card, and the other is a non-ATM junior account, so I guess I just have one option. Their rates are rather scary.
  3. Create a relationship with the bank. When he said that, I freaked out. I can’t imagine a bank manager taking me seriously while I’m in jeans and purple hair. But he explained that I need to be known by the databank, not the management. My records need to show that I’m a good loan prospect. For that to happen, I need to deposit money in the bank regularly. A client who puts in Ksh 20,000 every month is more reliable than one who banks a million once a year. The 20K guy is more likely to get credit, and therefore, a mortgage.

As a freelancer, you get some payments in cash, or cheque, or even Mpesa. Organize your finances so that you bank a set amount every month, on roughly the same date. To the bank, this is almost a salary, and will go a long way in deciding if they’ll give you a loan or not. Does this theory work? Ask me in five years…

Crystal Ading’ is a professional author, editor, rock lover and mother. Her work is available through www.threeceebee.com.

Identifying a Good Business Idea

There are several ways of finding business ideas; I will highlight a few in this article. My favourite source of business ideas is to start a business that addresses the frustrations of the customers. If you notice that so many people are getting frustrated by something then you could be on to a great business idea, provided you can alleviate the frustration and make some money from your solution.

Next time you hear people complain about something, ask yourself if you can provide a solution to that challenge. I recall the time when Celtel was the only mobile phone operator in Uganda; a person needed close to a million shillings to own a mobile phone and had to pay for calling credit through the nose. That is when MTN came into the picture to ‘help’ the frustrated Celtel clients; MTN offered affordable handsets and cheaper calling rates and customers flocked them.

Another source for business idea is something you love or are passionate about. My wife loves to shop for clothing and shoes and I am happy about it, here is why. My wife figured out that she could shop for other people and they pay for her effort that gave birth to her outfit business. I met another woman who transformed her love for health and fitness into a personal fitness business. So do you have a hobby that could give rise to a business idea?

You could also turn an old idea into a money spinner. A successful business idea does not have to be brand new. You could tweak an old or existing idea and rake in the cash. Have you noticed that up to the 1980s students going to boarding schools would go with packs of ground nuts, maize corn and sugar? Then some folks said wait a minute how about if we offer a five litre pack of juice, biscuits and crisps to students? In your case how about if you opened a meat shop that can keep away flies?

The last idea tip is hanging on to the tail of another successful business. Of late many soda drinkers have been raving about mountain dew, a Pepsi Cola brand. If you run a restaurant or grocery, stocking mountain dew is a good idea to pick up. I have seen several businesses hanging onto the tails of a successful telecommunication or paint companies and you can also join in.
James Abola on The Daily Monitor

What do you think of Mr Abola’s approach?

The best business advice I’ve received is …

I’ve been having a particularly rough month, both in business and my personal life. The ones close to me are in need of therapy – mainly because they are responsible for my therapy. They have seen me rant and scream and whine so much that I honestly think they should seek professional help … and detox. I am eternally grateful for having them in my life.

My dear ones have told me the same thing in many different ways. I’ve been told to stop beating myself up, to be patient, to focus on my successes. They’ve told me how well I’m doing and how proud they are of me. They are surprised I’m not as satisfied with myself . But yesterday I heard words from a mentor that expressed the thought more clearly than ever before. He said four words:

Be kind to yourself.

I’d never thought of that before. The world is full of talk about kharma and being good to others, and even Dr Phil says you should treat yourself the way you want others to treat you. But for me, the lesson I need to learn is to treat myself the way I treat my friends. I’m constantly worried about keeping them happy, making them smile, trying not to offend anyone. I’ve been described as ruthlessly blunt, but even then, my words are measured. The people who think I’m brutally honest … well … they’d probably die if they heard my thoughts unfiltered.

I was talking to friend once, and he asked me what I think of his writing. I tried to be gentle and diplomatic … without lying of course … but he asked me to stop protecting him and be frank about it. I refused the first and second time, but when he insisted, I spoke softly for maybe 20 seconds. He stood frozen for a minute. Then he walked away and didn’t talk to me for four days, after which he called to say I was right, and didn’t write again for a month. Never mind that everyone else loves his work and begged him to resume. He did, eventually, and I still read his stuff, but he knows not to ask for my opinion.

As harsh as I am on others, I’m ten times harsher on myself, which is why I’m bored and depressed. I expect a whole lot more than I’m doing, and it’s almost impossible to measure up.

This morning, I read this beautiful article by Steve Errey. He says the reason people are unsuccessful is because they start a business for the wrong reasons, and have the wrong measures of success. That’s why when they achieve the results they wanted, they feel hollow and empty. This surprises them, a lot. They got what they were working for, so they don’t understand why they’re upset. And that’s how I feel right now. I have everything I wanted, but I still feel unfulfilled.

In the article, Steve lists the main reasons why people start freelancing, and he explains why they’re the wrong reasons:

  • To blow other people away with what you’ve built
  • To earn yourself some great money
  • To impress your peers
  • To bring about a better lifestyle
  • To be your own boss
  • To work on your own terms
  • To feel successful; to feel like you’ve “made it”
  • To finish it, because you already decided to build it
  • To take vacation time when you want
  • To be respected by your peers, mentors, family and friends

Steve says these reasons are wrong. That’s why after you succeed and tick every one of them off, you still feel things aren’t okay, and you wonder why. I sometimes look at successful people, and I wonder whether deep down, they feel as hollow as I do. I haven’t heard anyone complain, so either they hide it really well, or no one else feels like this, so there must be something wrong with me.

Steve says the only reason to start a business is that you love it. That way, every day you do it, you’re a success. I know that I love writing, so perhaps the easiest way to start feeling whole is to focus on that. I should stop thinking about how much more I want to earn, or how trying my daily grind is. I should instead focus on knowing that I’m writing, and loving it, and that oh, somebody’s actually paying me to do it.

By the end of October, I will have made Ksh 486,705 freelancing. My expenses were Ksh 30,255, and that’s not counting rent and electricity, because I mostly work from home. None of that sits in my bank.

Some of that money comes directly from Elance and GAF, some comes from offline clients who give and receive instruction [and completed projects] via email, some comes from people who see my pro-bono blogs and hire me for paid work. 2% comes from clients referred by friends and family, but the bulk of my income has been generated by the online profile I unconsciously started building in October 2007. It was on blogger, had a green banner, and its url was www.ballsofcrystal.blogspot.com. Don’t bother clicking, I deleted all evidence online. Well, almost all *cheeky grin*

I keep detailed records of how much I earn, when, where, and how, but this is the first time I’ve totalled everything up, and I’m blown away. But I realise the warm feeling I have inside is not because of the amount I’ve made. Well … okay … maybe it is a little because of the amount I’ve made.

I haven’t felt the imapct of these earnings, because I haven’t mastered the art of cash flow management. Some of those clients took as much as 3 months to pay up, so I ended up accruing debts and by the time the cheque came through, it went straight into other people’s pockets – and it still does. The only treats I’ve given myself are a vacuum cleaner, an almost orange two-seater sofa, a yellow carpet, a three-month gym subscription, and a perm for my baby girl. Oh, I also went to Pizza Inn at 9.00 a.m. one Tuesday. I was the first customer, and I bought two Hawaiian King Size pizzas, came home, locked myself in my house, and ate them all by myself. *Happy sigh* The rest of the money went on food, fees, bills, and debts. So no, I don’t feel wealthy.

My friend’s advice is to be kind to myself, to look at myself as others do, and to feel my jaw drop as I realise that I’ve made close to half a mill, and that I’ve mostly done it while sitting in my house wearing pyjamas. Steve Errey wrote another article on LIfehacker, listing 63 ways to gain self confidence. Number 7 stood out for me. It says:

Look at a great win or success you’ve experienced and give yourself credit for your part in it.  Recognising your achievements is not egotistical, it’s healthy.

Half a million in 10 months is not bad for a girl who discovered email in December 2000 and is still the reigning queen of technobofia. If I can do it, you can do it too. Just remember the words of Steve Errey – do it for the right reasons, or at the end of the day, you won’t feel good at all.

Crystal Ading’ is a professional author, editor, rock lover and mother. Her work is available through www.threeceebee.com.