Think DukaPress

DukaPress AvatarWell, it is finally here! We just released DukaPress and it is available for download. If you’re interested, you better hurry and get it because we’ve already had 857 pageviews on the DukaPress site (in about 6 hours). Of course if you don’t hurry you’ll still be able to download it.

Download it here: DukaPress

What is DukaPress?
I think this question is best answered with an example. Please have a look at this online shop. That is a fully functional online shop ready to start selling. It can process payments made by credit card, bank transfer, cash AND all three of Kenya’s mobile payment gateways (MPESA, ZAP, and yuCash). And you know what? We set the shop up in 15 minutes at the cost of 0 (zero) shillings.

Do you want your own online shop through which you can sell online and accept MPESA and credit cards at the steep price of zero bob? Then you want DukaPress.

DukaPress is made in Kenya, with love.

Ship Early, Ship Often

You know what you do so that your projects are always on time and within your budget? When you run out of time, or out of money, you ship it. What does this mean? It means you present it as it is instead of wasting time making it ‘perfect’.

What does this mean (again)? Action speaks louder. Don’t just think about it, or even just talk about it. Do it!

A video worth watching, yes?

Easily Replaceable Employees

If you’ve been running a business for any length of time in Kenya, you probably already know that it is extremely hard for a small business to get good employees. Yet, a business needs skillful and dependable employees to succeed. However, one of the keys to running a highly profitable and low-headache business is not depending on key individuals to make or break a business. While it would be nice to hire a bunch of overachievers to build and run your business, it’s a shaky strategy to rely on.

Searching for a Sales, for example, All-Star is not easy or cheap. The process to find good candidates and put them through the interview process can be very expensive and time-consuming. Even if you take months to go through a rigorous hiring process and think you found the person you were looking for, there is no guarantee that that person is even going to live up to expectations.

But let’s say that you do find that “diamond in the rough” – someone who is highly energetic and can bring in new business for you. You will have invested a decent amount of time training them and getting them ramped up. Everything has started running smoothly. Your new employee is bringing in a ton of new business and you don’t have to pay any attention to what they are doing or how they are doing it.

All of a sudden they drop a bomb on you. They got a better offer at another company and will be leaving in 2 weeks. You’re frozen in panic. You knew that it took 2 months to find this person and you were extremely lucky to find them. You went through 2 other people and wasted 8 months to get your “All Star”. Now you have to start all over again and be ready in 2 weeks. On top of that, you just kicked off a huge new marketing campaign that’s going to run but not have anyone to follow up and do the sales work. There is no way you’re going to be able to get new clients any time soon.

Enter The Real “All Star”
Here’s a slightly different situation for you. You’re tired of going through the crapshoot hiring process and praying that you get lucky and find a salesperson that can keep your business afloat. Instead, you decide to take matters into your own hands. You’re not going to rely on having the best talent, which is extremely hard to retain and keep happy. You’re going to depend on more readily available resources – lower wage employees.

How can your business do as well with someone who isn’t as talented compared to a rainmaker? Simple – you create processes that anyone can follow. You don’t leave your business up to chance. You create systems that you can constantly modify and tweak to make better and then you find people who can execute them.

Humans aren’t robots so you need to provide motivation to ensure that they do their job well. You can start providing incentive-based bonuses that are tied in with your revenues and profits so that everyone wins.

Now you have employees who are sufficiently motivated and happy because they are making more than they would with other similarly-paying jobs and you have turned a risk and a headache into a reliable and consistent system within your business.

What Kind of Systems Should You Put In Place?
Throughout this post, I’ve referred to salespeople when I talked about employees. That’s because they can have the biggest positive or negative impact on your business because sales and marketing for a small business has the biggest impact on the success of the business. And what we’re trying to avoid is the unpredictability that good and bad employees infuse into your business.

Your Sales and Marketing is the first part of your business from which you should remove the unpredictability of star employees. Here are some suggestions how to do that:

  • Create a Follow-Up Sequence that details every single contact you will have with leads from the day they become a lead, until a year later.
  • Write scripts and create every single marketing/sales piece that goes out to prospects. You should drive the sales message so that it’s not who gives it but what’s being communicated.
  • Add “Call-To-Action” in every sales and marketing piece that goes out. You shouldn’t have messages that say “are you ready to buy yet?”. They should spur on the prospect so they are calling to purchase from you.
  • Automate your sales presentations. Create web bases sales presentations that prospects can view at their leisure. This removes “bad days”, “being off your game”, etc. that affect even the best of employees. Nickel Pro can help with this, incidentally.
  • Create targeted marketing campaigns that deliver interested prospects. This way, you aren’t dependent on your employees ability (or inability to generate leads).

These are just a few examples of how you can replace highly skilled, valuable, but hard-to-find salespeople with replaceable, easy-to-find, and less expensive employees who provide the benefits without the headaches. Many of these ideas can be applied to your operations, customer service, and accounting. It’s all dependent on YOU setting up the repeatable systems that anyone can execute and not relying someone to just “get it done”.

Long Live The Queen of Blades!

Well, we are sponsoring a grassroots-level Starcraft tournament.

Read more about it here.

Why Starcraft? Well, obviously, the people who run Like Chapaa are very much into computers, even games. And Starcraft is one of the best. It is the most consistently played game in gaming tournaments all over the world and it is actually a spectator ‘sport’ in South Korea. Therefore, with sponsoring this Starcraft tournament, we hope to build up the gaming community in Kenya.

Who is the Queen of blades? She is.

Please show up and be a part of the first event of its kind in our beloved Kenya.

How To Turn Your Skills Into A Real Online Business

Open for businessA lot of the people reading Like Chapaa have a skill set. They are strong in web design, writing, marketing, Web development, or some other different skills.

People with such skills who want to be entrepreneurs often end up selling their skills as services. That usually entails trading money for their time, expertise and experience. It’s the path of least resistance (and risk) and a way to form a source of income. The problem is that while the business might be moderately successful, there is a limit to how successful the business can be. There are only so many hours in a day and only so much that you can charge for these services (no matter how good you are). Since freelancing is not a real business model and does not scale, you should focus these skills on building a system-based business.

Here are some ideas to create a new business based on the skills that you already have.

Scale Your Skills
Instead of doing the work yourself, have 1, 2, 5, 10, or even 50 people do the work for you. Once you have other people doing the work, there is no limit to how big you can grow the business. Start by creating a manual detailing everything that you do and make it a repeatable process that someone else can follow. You will still have to find some people with some ability as you don’t want someone with zero creativity to design high-end websites for your clients. But if you create an efficient process in getting new clients and delivering their service at a reasonable, known cost, you can start scaling the business.

In order to reduce your risk, I would start out with contractors. Pay them on a “per project” basis so you are only obligated to pay when you get paid. Your profits won’t be as high and it can be tough to find reliable contractors with good prices and quality products but once you do, it becomes very easy to scale up your business. Start out with determining your profit margin and you can estimate projects based off of the quote you receive.

Create a “Product”
If your skills are in web design, pick a market and create your best web design that you can sell over and over again. If you create a really great web site with a lot of cool features for restaurants (newsletters, birthday club, email-a-friend), sell it to restaurants operating in different markets. You might charge a lower price for each site but it will require less effort to set up. It’s even something that you could hire a contractor to set up on a per-site basis.

If you are a writer, you can also create a ‘product’ around your writing skills. You just have, for example, to look for something that would benefit by having a well written guide/manual. For instance, many writers make money by writing How-To ebooks for platforms such as Joomla and Drupal. I know others who have created a complete and re-usable business plan which they sell to anyone looking to write a business plan quickly.

If you are an Adsense expert, you could sell a program to similar businesses of keywords and ads that are pre-built and tested to be very effective. Just make sure you don’t sell it to competing clients.

Become a ‘Digital Landlord’
This is very similar to creating a product, the difference being that you do not sell it outright but rent it out and collect a subscription fee. Please have a look at this: Landlord 2.0

The basic idea is to utilise your expertise to create a service. If you are an accountant, you could create an accounting system which you charge a monthly fee for people to use it either online or offline. When most people think of this, they think that it has to be a large undertaking. That is not the case, you do not have to recreate Quickbooks, the secret is to niche – create a simple accounting system specifically for freelance web designers (incidentally, such a system is badly needed).

If you are a marketing guru, you could create a marketing system for very small businesses and freelancers (guys earning 10,000 to 500,000 a month) – a system whereby the businesses completely outsource marketing to you. Again, such a system is badly needed in today’s Kenya (most of these business owners are too busy to market properly and would appreciate some help, as long as it actually generates more business).

Web Site Flipping
basically, this is the selling of websites. It might require a little more investment but you could also bootstrap and start with a small portfolio that you constantly turn over and make more money off of them. But the idea is that you should buy websites, improve them, and then sell them. Maybe it’s a website that just needs a few tweaks to convert better, or a site that needs some basic search engine optimization, one that hasn’t utilized Pay-Per-Click yet, or one that could use all of these changes.

Create systems to effectively find, value, purchase, and improve sites. Most people who flip websites might do it on a “one off” basis. They don’t create systems to repeat the process over and over again. I liken it to real estate flipping companies who have scaled their business so they buy multiple properties, have a select group of vendors they use to improve the properties, and then sell it. They have great systems in place. From the very beginning, they have a set budget and they know what changes they can make and how much value it should add to the price.

Create Software
Ok, nothing too original here but I think this is a case which people think too big. They think the only software worth creating and selling is something that nobody else has created. There are a lot of niche markets for which you can build useful software. You don’t have to create Microsoft Windows, just something that is useful to your targeted niche market.

For example – you could create an online scheduling service for businesses that take appointments like doctors, salons or beauty parlors. There is a lot of scheduling software out there but if you create a product specific for an industry, you have created a successful product.

And the best part about software is that once it’s created, there is very little effort to maintain it. Unlike trading hours for dollars, you can create a mostly passive form of income.

What Do All the Ideas Have in Common?
It probably wasn’t apparently obvious with each of these ideas but they all involve targeting a niche market. You’re not going to be able to create something that works for everyone but if you create something that has utility for a niche market, your system based business can grow quite successfully.

Image courtesy of Pheezy.

Voices of Africa

Voices of Africa is an interesting organisation. I got to learn about them at the iHub during the Nairobi Barcamp, 2010. Basically, they aim to bring ICT to the rural areas of Kenya, mainly by building rural internet Kiosks and supporting other organisations that have similar goals. Through this, they hope to give people in the rural areas the same opportunity as we urban folk have to indulge in ICT.

This video is a presentation done by Voices of Africa during Barcamp Nairobi 2010:

I like how she said that when people ask her what people in rural Kenya would do with the internet, she answers: “What do they do without it?

Barcamp Nairobi 2010

Did you make it? well, you missed quite the event! There was free food, free beer and other freebies but the best thing about Barcamp Nairobi 2010 was the energy. I’m a lover of all things tech so it was very exciting to see so many smart people working on so many different and interesting things. I am pretty sure that the energy that was at Barcamp is very hard to replicate elsewhere in this country. Please make sure that you make your way to the next Barcamp, for your own sake.

What is Barcamp? I’d say its an experiment in controlled chaos. There is very little order and the main “thing” is that whoever wants to present anything to the audience can go right ahead and do so. Sound fun?

Here are a few of the presented projects that I loved the most:

  • Crowd-sourced courier serviceVirn‘s Kahenya presented on an interested idea where, if I got it right, they would hire university students and get them to do deliveries for them during their free time to make up an elegant and simple courier service. They claimed to be able to deliver a T shirt to Turkana in 48 hours or less, for less than Kshs 500/- Amazing, ama?
  • IPO2 – another one from Virn. Details were scant but basically it is going to be a new way to raise funds for your business. It will work a little like Kick Starter but fully local.
  • Shika – this is a group formed by some young and interesting people who come from the slums (not sure which one). Basically, they had gotten funding and studied some computer courses so after graduating and seeing how much better they were, they thought the best thing to do was to give back to the community. They formed Shika which is an organisation that aims to help more people from the slum get computer training. They especially focus on the girl child. A very good idea that they have it to create a freelance hub where interested companies with computer projects would list them there and the newly trained scholars from Shika would then get an opportunity to earn something and get your work done. I wish them success.
  • Map Kibera – Did you know that Kibera is probably the best mapped area in this country? That was all thanks to these guys. Their presentation detailed how they managed to most complete and detailed map of Kibera in less than a year, producing some of the most dense maps in the world!
  • Theft-based Activism – fixing democracy by using democracy’s own exisiting, broken, rules. This was a fascinating presentation on how civic hackers managed to cause crowd-sourced reform and help fix Britain’s democratic institutions. I wonder if we can pull the same thing of in Kenya!

Well, those were my favorites but there were many more. I’ll post some videos soon.

I know you wish you had not missed it, eh?