Comments on: How To Start An Online Shop

By: How To make Money Online In Kenya, 2010 | Like Chapaa

How To make Money Online In Kenya, 2010 | Like Chapaa — Fri, 06 Aug 2010 08:41:54 +0000

[...] E-commerce (selling your own things) [...]

By: Kelvin

Kelvin — Mon, 15 Mar 2010 06:43:07 +0000

I’ll email you the interview questions asap. Thank you.

By: Style connection

Style connection — Sat, 13 Mar 2010 11:56:29 +0000

Not at all. But am in Msa not Nbi. Thanks

By: Kelvin

Kelvin — Sat, 13 Mar 2010 11:53:59 +0000

Ah, that’s super! I expect that business will pick up soon. Keep up the good work

Incidentally, we’ve been looking for someone with an online shop to interview. Would you mind?

By: Style connection

Style connection — Sat, 13 Mar 2010 11:12:49 +0000

Am doing all that… have a feedback page for my customers to leave but thats also an issue people dont want to leave feedbacks although they r happy with their products n shop again. i guess its slow but we’ll get there someday.

By: Kelvin

Kelvin — Sat, 13 Mar 2010 11:08:55 +0000

Well, that’s always going to be hard. I’m not fully certain how to deal with it but what has worked for me before is a lot of marketing. Specifically something I call “Social Proof”. Social proof is a way to make people trust you by letting them know that you have worked with other people successfully before.

Do you usual online marketing – SEO, Social Media, etc etc but make efforts to ensure that you put confidence and trust (in yourself) in the market. Things like customer testimonials and reviews work very well.

For example, when Amazon.com started, online shopping was relatively new in the USA so they did something brilliant – they let customers write review on all their products and they did not moderate these reviews. What this did was to give them a lot of social proof. Today, they are the largest online shopping destination.

Nimekusaidia?

By: Style connection

Style connection — Sat, 13 Mar 2010 10:04:24 +0000

I just opened up an online shop 3 months back. How do i get kenyans to trust online shopping. Im in Msa so need payment before delivery but accept returns. Its still really slow in kenya. Any ideas?

By: Kelvin

Kelvin — Fri, 04 Dec 2009 06:13:10 +0000

I agree completely

I’ve seen some sites where no actual financial data/info processing is handled on the site i.e. customers just place an ‘order’ on the site and then pay later. Such sites are pretty ordinary and have little difference to any other sites

YET people are charged much the same to the other sites that do process financial info. This is wrong.

I guess what I am trying to say is that a large portion of those huge sums is totally unjustified.

By: Kenyan Freelancer

Kenyan Freelancer — Thu, 03 Dec 2009 13:13:35 +0000

@kelvin I don refute the fact that such site need some serious expertise and care on the developers part but the fees are still high for a new market like ours. But, the 20-30k is much affordable for those seeking to start their online shops.

By: Kelvin

Kelvin — Thu, 03 Dec 2009 12:03:44 +0000

Well, more than anything else, you are paying for people’s time and expertise. An online shop requires that a web designer/developer apply all his knowledge and extreme care. Perhaps that is why the costs are so prohibitive.

That said, I do not see why a simple shop should not be around 20 or 30k