Comments on: That word again… http://likechapaa.com/2009/08/that-word-again/ Helping you pay the bills Thu, 29 Jul 2010 13:18:16 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Kelvin http://likechapaa.com/2009/08/that-word-again/comment-page-1/#comment-403 Kelvin Sun, 16 Aug 2009 17:32:14 +0000 http://likechapaa.com/?p=555#comment-403 It's hard to think of any company that treats customers well in our land of Kenya. Some companies, like Safaricom, are serial offenders. They don't care - they don't have to. That's a problem: the consequences of poor customer care in Kenya aren't <em>that</em> scary. What can we do? Thanks for stopping by Mama It’s hard to think of any company that treats customers well in our land of Kenya. Some companies, like Safaricom, are serial offenders. They don’t care – they don’t have to. That’s a problem: the consequences of poor customer care in Kenya aren’t that scary.

What can we do?

Thanks for stopping by Mama

]]> By: Mama http://likechapaa.com/2009/08/that-word-again/comment-page-1/#comment-401 Mama Sun, 16 Aug 2009 05:31:44 +0000 http://likechapaa.com/?p=555#comment-401 The bank is the last place one would expect bad service given that you are most of the time giving them your money. The problem is no one trains customer care stuff! For most of them its just a 9 to 5 job, which they onlx do cause they have no other choice. It is also common for job applicant rejects to land in customer service, so see how the cycle starts? Once I was in a Safaricom Care Centre and this lady comes in to ask the representative where she could get wholesale top up cards at a good price, the representative told her ati she didn't know! And the way that lady customer was so old, the representative just rudely told her to go ask them (the sellers) in River Road! The KRA customer care office should be nicknamed 'customer scare'. You can line up for hours there! The bank is the last place one would expect bad service given that you are most of the time giving them your money. The problem is no one trains customer care stuff!

For most of them its just a 9 to 5 job, which they onlx do cause they have no other choice. It is also common for job applicant rejects to land in customer service, so see how the cycle starts?

Once I was in a Safaricom Care Centre and this lady comes in to ask the representative where she could get wholesale top up cards at a good price, the representative told her ati she didn’t know! And the way that lady customer was so old, the representative just rudely told her to go ask them (the sellers) in River Road!

The KRA customer care office should be nicknamed ‘customer scare’. You can line up for hours there!

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